How do I fix SSL pending or SSL unavailable in Shopify?

What is an SSL certificate?

An SSL certificate (Secure Sockets Layer) is a security feature that encrypts data shared between your customers’ browsers and your Shopify store. It protects sensitive information like login details, personal data, and payment information from hackers.

When SSL is active, your store URL starts with https:// and shows a padlock icon in the browser. This tells customers your website is safe to use.

Why SSL is important for your Shopify store

• Builds customer trust by showing your site is secure
• Helps improve Google search rankings
• Protects payment, login, and personal information

What does SSL Pending mean?

SSL Pending means Shopify has started creating your SSL certificate but it is not active yet. During this time, your store may open without the padlock icon and might appear as not secure to visitors.

What does SSL Unavailable mean?

SSL Unavailable means Shopify is unable to issue your SSL certificate because your domain is not properly connected or DNS records are incorrect.

Common reasons for SSL Pending or SSL Unavailable

• Domain ownership is not verified
• Incorrect DNS records
• Extra AAAA (IPv6) records causing conflicts
• CAA records blocking Shopify from issuing SSL
• Content loading over unsecured HTTP

How to fix SSL Pending in Shopify

1. Go to Settings > Domains in your Shopify admin.
2. Check that your domain shows as Connected.
3. Log in to your domain provider and make sure:
   • A record points to Shopify
   • CNAME record points to Shopify
4. Remove any unnecessary AAAA records.
5. Check for CAA records and allow Shopify if present.
6. Make sure your store content loads using HTTPS links.
7. Wait up to 48 hours for SSL to activate.

How to fix SSL Unavailable in Shopify

1. Verify DNS records again carefully.
2. Remove extra IPv6 (AAAA) records.
3. Fix or remove incorrect CAA records.
4. Reconnect your domain inside Shopify.
5. Wait for 24–48 hours after making changes.

How to check if SSL is active

Go to Online Store > Domains in Shopify admin. A green check mark or “Secure” label confirms your SSL is active.

Final notes

Shopify provides free SSL certificates for all stores. Once your domain is correctly connected, SSL will activate automatically. A working SSL keeps your store secure, builds customer trust, and improves SEO performance.